**We are open!**

The threat of infection from Covid-19 still exists within our communities, and locally patients are being asked to continue to follow the guidance, stick to any restrictions in place and take the necessary precautions such as wearing face coverings and practicing good hygiene.

The Chorley Surgery is open and continues to provide services as we have done throughout the pandemic. This means that for our patients, our GP practice is open and providing GP services, with face to face appointments for those who need them

GP practice buildings are public buildings and as such must be kept covid-secure. The Chorley Surgery already has a process in place for managing entry into the premises to help minimise the risk of anybody spreading the virus. We kindly ask our patients to continue to follow this.

New ways of providing our GP services have been introduced in order to maintain access to your GP practice team whilst protecting you, others and staff . Triage (making an assessment of your condition and prioritising care accordingly) is an important part of how our GP practice works. This has always been in place but has been vitally important during the pandemic

Is my GP practice open? Yes, The Chorley Surgery is open.

You can access GP services from your GP practice. Some of the ‘traditional’ ways of working have been adapted to protect you and staff from the potential risk of coronavirus. For example, how you access our building or how your appointment is undertaken might be different.

I would like a face-to-face appointment, when can I get this?
Not all conditions need to be seen by your GP/ANP/Practice Nurses in a face to face appointment.
Your GP/ANP will judge whether or not he or she needs to see you, or whether an alternative consultation is better. When contacting the surgery, you will undergo an assessment (called triaging) of your needs and to determine whether you may or may not have Covid-19 symptoms.
Based on this assessment your doctor or clinician will determine if you need a face-to-face appointment.
If safe and appropriate to do so a member of your practice clinical team may undertake your consultation via telephone or through a video consultation. This will help to reduce the risk of coronavirus infection to you and our practice staff.

How can my condition be properly diagnosed via telephone or video?
Lots of common conditions can be diagnosed using mobile devices, telephone or video thanks to the experience of your GPs/ANPs/Practice Nurses and their ability to recognise the signs and symptoms of conditions from the information you provide. However, if they judge that it is safer and more appropriate to organise a face-to-face appointment for you then this will be arranged

What if I can’t or don’t want to use video technology for an appointment?
If for a number of reasons you aren’t able to have an appointment via video technology then your GP/ANP will arrange an alternative option – either a phone call, or a face-to-face appointment for you.

Can I still access other services from my surgery, such as ante-natal appointments for example

Services such as ante-natal clinics, all vaccination programmes for example child and baby immunisations, and hormone injections for patients with prostate cancer have remained in place throughout the pandemic. If you are unsure what the arrangements are, please contact the service directly.
Before you attend your appointment, you will be assessed to see if you have any symptoms of covid-19. This helps keep you, other patients and our practice staff safe.

Where else can I get help?

Your community pharmacy can support you with a wide range of minor ailments

The majority of conditions can be assesess and diagnosed by your GP/ANP by telephone and video consultation. They are experienced and skilled in doing this. Using technology like this will help to protect you, your family and loved ones – and GP practice staff from the potential risk of the virus.

If you need urgent help, use the 111 service eith by telephone or online at NHS 111 online. Trained professionals are on habd to direct you to the best service for your needs and be spoken to be a clinician if needed.

If it is a life-threatening emergency, you should call 999

More information on how to get the most from your telephone or video consultation is detailed below