Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.
In order to protect our patients and staff and we are asking our patients support with this.
What does this mean for you?
Appointments:
From Monday 16th March 2020 we want to minimise the number of patients attending the Practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need. you will be able to book telephone and video consultations. it is envisaged that most problems will be able to be managed with these ‘remote’ consultations. if the clinician deems that you require a face to face appointment, you will be asked some screening questions regarding risk of coronavirus and if there is no risk you will be given a face to face appointment.
Existing appointments:
All pre-existing appointments are being reviewed by the team. If it is deemed that your appointment is not urgent this may be cancelled and re-scheduled at a later date by the Practice. If the appointment needs to go ahead, wherever possible this will take place over the telephone or via video. If your appointment is being cancelled or changed to telephone, our administrative team will contact you to advise you of this. If the appointment needs to be face to face you will be contacted prior the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.
Access to the Surgery
Access to the building will be restricted to the patients who have been invited for an appointment by a Clinician.
Prescriptions
The prescription box has been moved to near the main front door, before you come into the surgery. However, we are requesting all patients either email their request for repeat prescriptions or order via patient access of myGP – again this is to avoid the spread of the virus.
We are also requesting that patients nominate a pharmacy for their prescription to be sent electronically which they can then collect direct from the pharmacy.
To order a repeat prescription, please either:
• Email their request to: [email protected]
Or
• Request online. If not registered please contact the surgery to register for online services.
Remember to use the hand sanitiser provided when entering the building or wash your hands in the patient toilets.
Please remain courteous to our staff at all times, any incidents of verbal or physical abuse will result in removal from the practice list.
This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty.
Our priority is the health and safety of all our patients and staff.
On behalf of the partners and all the staff ‘Thank you’ for your support.
