As the NHS continues to respond to the coronavirus (covid-19) pandemic, we have implemented our own business continuity plans.
To minimise the risk of infection to you and our practice team, we have changed how we work, which includes working with other local GP practices to make the best use of our facilities and staff.
When contacting the practice, we will undertake an assessment (called triaging) of your needs and whether you may or may not have covid-19 symptoms. Wherever safe and appropriate to do so our clinical team will undertake your consultation via telephone or through a video consultation.
If after the initial assessment, a member of our clinical team feels that you require a face-to-face consultation then we will arrange for this to take place.
However, so that the risk of infection to our staff and other patients is minimised, all patients with covid-19 symptoms should contact NHS 111. If you require a face-to-face appointment you will be required to attend Chorley Central Covid-19 Care Hub , West Street Car Park, West Street, Chorley PR7 2RP.
All patients without covid-19 symptoms should contact the practice as normal on 01257 513970.
We appreciate that this may mean increased travel for you and apologise for any inconvenience in advance. Many GP practices across our area are adopting this new way of working to minimise the risk to patients and staff whilst trying to maintain access to services as much as possible. Thank you for your cooperation and understanding.
What to do if you think you have coronavirus?
If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service.
If you need help or advice not related to coronavirus:
- for health information and advice, use the NHS website
- for urgent medical help, use the NHS 111 online service – only call 111 if you’re unable to get help online
- for life-threatening emergencies, call 999 for an ambulance
