Issues with phone lines

We are aware of the difficulties that some patients are experiencing in getting through to the surgery via telephone. This issue is affecting most practices across central Lancashire. We do apologise and are working hard to resolve this with the local IT/telephone supplier as soon as possible.  

This issue is particularly prominent during peak periods, for example in the mornings, when phone lines tend to be by far the busiest.  Ourselves and GP practices in the area are working with the supplier to migrate away from what was an old system to a new one and this work will conclude soon. This new system has additional capacity for practices when a high volume of calls are being experienced.  

We appreciate the frustration this may cause to you. You can continue to call the surgery at anytime but please bear with us, particularly during peak periods. Please continue to be respectful towards our staff on the other end of the phone line. Abuse of any kind will not be tolerated.

You can request repeat prescriptions via MYGP or NHS app, or you can also call 111 for non-urgent NHS advice.

If you’d like to make a complaint about this matter then you can do so by contacting the CCG. Please see the contact us section of this website here for more information on how to make a complaint.